QuickBooks Error 15225: Fix the Update Connection Error

When updating QuickBooks Desktop, you may receive Error 15225 with a message stating that QuickBooks cannot verify the digital signature for a file. This error typically appears during payroll or maintenance release updates. It is often caused by security settings, Internet Explorer misconfigurations, or outdated certificates.

This article explains the error, its causes, signs, and clear step-by-step solutions. You’ll also find tips to prevent the error and get expert help if needed.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 15225.

What is QuickBooks Error “15225”?

QuickBooks Error 15225 occurs when the software fails to verify the digital signature of a file required during an update. It is a part of the 15xxx series of update errors. This error halts the update process and is mainly related to internet security settings or corrupted Windows files that handle digital certificates.

Why does QuickBooks Error “15225” occur?

The most common causes of QuickBooks Error 15225 are:

• Incorrect Internet Explorer or SSL/TLS settings
• Outdated or invalid digital certificates
• Interference from third-party antivirus or firewall
• Corrupt Windows system files or outdated root certificates
• Misconfigured security software blocking QuickBooks

How can you identify QuickBooks Error “15225”?

You can identify QuickBooks Error 15225 by these signs:

• QuickBooks update fails with error code 15225
• Message: “QuickBooks cannot verify the digital signature for the file.”
• Inability to update payroll or maintenance releases
• Slow performance during the update process
• System lag or crash during update attempts

What are the steps to fix QuickBooks Error “15225”?

To fix Error 15225, apply the following solutions in order. Begin with basic settings, then proceed to advanced ones if needed.

Solution 1: Configure Internet Explorer Settings

QuickBooks uses Internet Explorer for secure connections. If it’s not set correctly, updates can fail.

1. Open Internet Explorer.
2. Go to Tools > Internet Options > Advanced Tab.
3. Scroll to Security section.
4. Check the boxes:
   • Use SSL 2.0
   • Use SSL 3.0
   • Use TLS 1.0
5. Uncheck:
   • Use TLS 1.1
   • Use TLS 1.2
6. Click Apply, then OK.
7. Restart your system and try the update again.

Solution 2: Install Digital Certificate for QuickBooks

If the digital certificate is missing or outdated, QuickBooks may block updates.

1. Go to C:\Program Files\Intuit\QuickBooks.
2. Right-click on QBW32.exe > Select Properties.
3. Click Digital Signatures tab.
4. Select Intuit Inc., then click Details.
5. Click View Certificate > Install Certificate.
6. Follow on-screen prompts to complete installation.
7. Restart QuickBooks and retry the update.

Solution 3: Update Security Certificates via Windows

Sometimes, Windows security certificates are outdated.

1. Open Command Prompt as Administrator.
2. Run this command:

powershell

CopyEdit

certutil -generateSSTFromWU roots.sst

3. Double-click the roots.sst file and import certificates.
4. Restart your system and retry the QuickBooks update.

Solution 4: Disable Third-Party Antivirus and Firewall Temporarily

External security programs may block the connection.

1. Temporarily disable antivirus and firewall software.
2. Retry the QuickBooks update.
3. If the update succeeds, add QuickBooks as a trusted application in your antivirus settings.

Solution 5: Run QuickBooks as Administrator and in Selective Startup

Some services may interfere with the update process.

1. Press Windows + R, type msconfig, and press Enter.
2. Go to Selective Startup under General tab.
3. Uncheck Load Startup Items.
4. Go to Services tab > Check Hide all Microsoft Services.
5. Click Disable All, then enable QuickBooks-related services.
6. Click OK, then Restart.
7. Open QuickBooks as Administrator and try the update again.

Is there an automated tool to fix QuickBooks Error “15225”?

Yes, you can use QuickBooks Tool Hub. It includes the Quick Fix My Program and Network Issues Tool that automatically detect and repair update-related problems. You can download it from Intuit’s official website. Always use the latest version.

How can I prevent QuickBooks Error “15225” in the future?

To prevent this error:

• Regularly update Internet Explorer and Windows
• Ensure QuickBooks is added to the exception list in your antivirus
• Keep root certificates updated
• Use Tool Hub for periodic system scans
• Avoid using outdated or pirated versions of QuickBooks

What if QuickBooks Error “15225” is not fixed after troubleshooting?

If the error continues after trying all methods, it could indicate a deeper issue with your system’s network configuration or Windows registry. Avoid repeating the same steps multiple times, as this may worsen the issue.

How can our experts assist you in resolving QuickBooks Error “15225”?

If you still face problems with QuickBooks Error 15225, our experts at Error Code Experts are ready to help. We provide one-on-one support, advanced troubleshooting, and complete system repair if needed.

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