How to Fix QuickBooks Error 6190 816?

QuickBooks Error 6190, 816 usually occurs when a user tries to access a company file that is not accessible due to a mismatch in the transaction log file. This error is common in multi-user environments where one user’s system holds a different version of the company file than another.

In this guide, you’ll learn what QuickBooks Error 6190, 816 means, what causes it, how to identify it, and the step-by-step methods to fix it. You’ll also discover automated solutions, preventive measures, and expert help options.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 6189, 816.

What is QuickBooks Error “6190, 816”?

QuickBooks Error 6190, 816 is a company file access error. It typically appears when QuickBooks is unable to open a company file due to a mismatch between the .qbw (company file) and .tlg (transaction log) files. The error message reads:

“QuickBooks was unable to open the company file on the host computer.”

This error affects data access and usually interrupts workflow in multi-user setups.

Why does QuickBooks Error “6190, 816” occur?

This error appears when there is a file discrepancy or access conflict. Main reasons include:

• A mismatch between the company file (.qbw) and the transaction log file (.tlg).
• The company file is accessed in single-user mode on a different system in a network.
• Corrupted or damaged company file.
• Incomplete QuickBooks update across network systems.
• Improper configuration of multi-user hosting.

How can you identify QuickBooks Error “6190, 816”?

You can detect this error through these signs:

• QuickBooks displays “Error -6190, -816” when opening the company file.
• The system freezes or becomes unresponsive while accessing the file.
• QuickBooks closes unexpectedly when trying to open a shared file.
• Users fail to access the file in multi-user mode.
• The transaction log file (.tlg) is present but out of sync with the company file (.qbw).

What are the steps to fix QuickBooks Error “6190, 816”?

Follow the solutions below in the given order to resolve the error efficiently.

Solution 1: Use QuickBooks File Doctor Tool

This tool diagnoses and fixes file-related and network-related issues.

1. Download and install the QuickBooks Tool Hub from the official Intuit website.
2. Open the Tool Hub and go to Company File Issues.
3. Click on Run QuickBooks File Doctor.
4. Select the company file or browse to its location.
5. Choose Check your file and click Continue.
6. Enter your admin credentials and click Next.
7. Allow the tool to scan and repair the file.

Solution 2: Rename the .TLG and .ND Files

This method helps in resolving file mismatch issues.

1. Close QuickBooks on all computers.
2. Open the folder containing the company file.
3. Locate the files with the same name as the company file but with extensions .tlg and .nd.
   • Example: companyfile.qbw.tlg and companyfile.qbw.nd
4. Right-click on each file and select Rename.
5. Add .old at the end of each file name.
   • Example: companyfile.qbw.tlg.old
6. Reopen QuickBooks and the company file.

Solution 3: Check Single User Mode and File Hosting

Only one computer should be hosting the company file.

1. Go to File > Utilities in QuickBooks.
2. On the host computer, ensure the option Host Multi-User Access is selected.
3. On all other computers, confirm Stop Hosting Multi-User Access is active.
4. Restart all systems and open the file again.

Solution 4: Synchronize the Company File and Update QuickBooks

Ensure all systems are using the same QuickBooks version.

1. Update QuickBooks Desktop on all computers using it.
2. Restart each computer after updating.
3. Ensure all systems access the same version of the file.
4. Open the file in multi-user mode.

Is there an automated tool to fix QuickBooks Error “6190, 816”?

Yes, QuickBooks File Doctor is the recommended automated tool provided by Intuit. It can resolve errors related to company file data and network setup. You can access it through the QuickBooks Tool Hub under the Company File Issues section.

How can I prevent QuickBooks Error “6190, 816” in the future?

You can avoid this error by following these preventive tips:

• Regularly update QuickBooks on all computers.
• Do not open the company file in single-user mode from multiple systems.
• Always close QuickBooks properly before shutting down the system.
• Perform regular backups of your company file.
• Keep the .qbw and .tlg files synchronized.
• Avoid renaming or modifying files without closing QuickBooks.

What if QuickBooks Error “6190, 816” is not fixed after troubleshooting?

If none of the solutions resolve the issue, the company file might be severely damaged, or the network configuration might need professional intervention.

How can our experts assist you in resolving QuickBooks Error “6190, 816”?

Our certified team at Error Code Experts can provide advanced troubleshooting and remote assistance to fix persistent QuickBooks issues.

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