QuickBooks Error 15224 – Causes, Fixes, and Prevention

QuickBooks Error 15224 occurs when updating the software or payroll services. It typically relates to incorrect Internet Explorer settings or digital signature verification failures. Users often face this issue when QuickBooks cannot connect to the server due to a misconfigured SSL certificate or firewall restrictions.

This article explains the error, its causes, signs to identify it, and offers detailed troubleshooting steps. Additionally, it includes preventive tips and guidance to contact experts if the problem persists.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 15224.

What is QuickBooks Error “15224”?

QuickBooks Error 15224 is part of the 15xxx series of update-related issues. It typically appears when the software cannot verify the digital signature of files required for the update. Users see this error when attempting to install payroll updates or QuickBooks maintenance releases.

This error is connected to network settings, SSL configurations, and Internet Explorer certificate verification, making it a technical yet common challenge for users during updates.

Why does QuickBooks Error “15224” occur?

QuickBooks Error 15224 usually arises from system or network misconfigurations. The main causes include:

• Misconfigured Internet Explorer settings
• Disabled SSL 2.0 or SSL 3.0 protocols
• Incorrect date and time settings on the system
• Windows firewall or third-party antivirus blocking QuickBooks update
• Digital signature verification failure for downloaded files

These factors prevent the software from connecting securely to the server, leading to update interruptions.

How can you identify QuickBooks Error “15224”?

You can identify QuickBooks Error 15224 through the following signs:

• Error message: “Error 15224: The QuickBooks update did not complete successfully.”
• Failure to download or install payroll updates
• QuickBooks freezes during the update process
• Sluggish performance when accessing payroll or update features
• System alerts related to SSL certificate or Internet connection failures

Users should observe the on-screen error codes and messages during update attempts to confirm the error type.

What are the steps to fix QuickBooks Error “15224”?

To fix QuickBooks Error 15224, follow these step-by-step solutions. Begin with basic troubleshooting and proceed to advanced methods if the issue remains unresolved.

Solution 1: Check and configure Internet Explorer settings

Incorrect settings in Internet Explorer can block QuickBooks update servers.

1. Open Internet Explorer.
2. Go to Tools > Internet Options > Advanced tab.
3. Ensure SSL 2.0 and SSL 3.0 options are checked.
4. Uncheck Check for publisher’s certificate revocation.
5. Click Apply, then OK.
6. Close the browser and restart your computer.
7. Retry the QuickBooks update.

Solution 2: Verify digital signature settings

Digital signature verification must be enabled for the update to complete.

1. Go to C:\Program Files\Intuit\QuickBooks.
2. Locate the QBW32.exe file.
3. Right-click and select Properties.
4. Open the Digital Signatures tab.
5. Confirm Intuit Inc. is listed.
6. Select it and click Details > View Certificate > Install Certificate.
7. Follow the prompts to complete installation.

Solution 3: Adjust firewall and security settings

Sometimes, firewall settings block QuickBooks connections.

1. Open the Control Panel.
2. Go to System and Security > Windows Defender Firewall.
3. Click Allow an app or feature through Windows Defender Firewall.
4. Ensure QuickBooks and QBCFMonitorService are allowed for both private and public networks.
5. Add exceptions if needed in your third-party antivirus software.

Solution 4: Update root certificates in Windows

Outdated Windows root certificates can cause update failures.

1. Open Settings > Windows Update.
2. Click Check for updates.
3. Install all pending security and root certificate updates.
4. Restart your system.
5. Launch QuickBooks and retry the update.

Solution 5: Perform a clean install of QuickBooks

If the above methods fail, reinstalling QuickBooks may help.

1. Backup your company file.
2. Uninstall QuickBooks using Control Panel > Programs and Features.
3. Download the QuickBooks Clean Install Tool from Intuit’s website.
4. Run the tool and follow instructions.
5. Reinstall QuickBooks and restore the backup.
6. Try updating again.

Is there an automated tool to fix QuickBooks Error “15224”?

Yes, the QuickBooks Tool Hub provides automated diagnostics to fix update-related errors, including 15224. Download it from Intuit’s official website, install it, and run the Program Problems or Installation Issues section based on your error behavior. It scans and resolves most common update issues.

How can I prevent QuickBooks Error “15224” in the future?

To avoid QuickBooks Error 15224:

• Keep Internet Explorer updated, even if unused
• Ensure SSL 2.0 and SSL 3.0 remain enabled
• Regularly update Windows certificates and QuickBooks
• Configure firewall to allow QuickBooks services
• Always verify the digital signature of downloaded files

Following these steps ensures smooth future updates.

What if QuickBooks Error “15224” is not fixed after troubleshooting?

If you’ve applied all solutions and the error persists, it could involve deeper system conflicts or outdated components. In such cases, expert help may be required to investigate background services, registry settings, or advanced firewall rules.

How can our experts assist you in resolving QuickBooks Error “15224”?

If the issue continues, our specialists at Error Code Experts are ready to help. We provide personalized support to fix update-related problems quickly and securely. 

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