How to Fix QuickBooks Error 9999 Quickly and Easily?

QuickBooks Error 9999 is a common banking connection issue that prevents users from updating bank transactions in QuickBooks Online. It disrupts the sync between your bank and QuickBooks, often leading to delayed financial records and reconciliation issues.

This article explains what Error 9999 means, why it happens, how to detect it, and step-by-step solutions to resolve it. You’ll also learn how to prevent it from recurring and when to contact expert help.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 9999.

What is QuickBooks Error “9999”?

QuickBooks Error 9999 is a script error that appears while updating bank feeds. It often displays a message like “Sorry, we can’t update your account. Please try updating again later. (9999)”. This error occurs in QuickBooks Online (QBO) and prevents communication between your bank’s server and QuickBooks.

Why does QuickBooks Error “9999” occur?

QuickBooks Error 9999 occurs due to:

• Corrupted browser cache or cookies
• Interrupted connection between the bank and QuickBooks
• Outdated or unsupported bank login sessions
• Script issues or blocked scripts in the browser
• Firewall or antivirus interference

How can you identify QuickBooks Error “9999”?

You can identify Error 9999 when QuickBooks Online shows a blank screen or throws a message while updating bank feeds:

• “Sorry, we can’t update your account. Please try updating again later. (9999)”
• Inability to download bank transactions
• Sluggish browser performance when accessing QBO

What are the steps to fix QuickBooks Error “9999”?

Follow these methods in the listed order to fix Error 9999 effectively.

Solution 1: Clear Browser Cache and Cookies

Browser cache can interrupt secure connections between QuickBooks and your bank. Clear it to eliminate outdated or corrupted files.

1. Open your browser (Chrome/Edge/Firefox).
2. Press Ctrl + Shift + Delete to open the Clear Browsing Data menu.
3. Select “Cached images and files” and “Cookies and other site data”.
4. Click “Clear data”.
5. Restart your browser and try updating bank feeds again.

Solution 2: Disconnect and Reconnect Bank Account

Reconnecting the account refreshes the banking connection in QuickBooks.

1. Go to Banking in QuickBooks Online.
2. Click the pencil icon on the affected account.
3. Choose “Edit account info”.
4. Check the box for “Disconnect this account on save”.
5. Save and close.
6. Reconnect the account using correct login credentials.

Solution 3: Open QuickBooks in Incognito Mode

Sometimes, browser extensions interfere with scripts. Incognito mode disables these extensions.

1. Open a new incognito window (Ctrl + Shift + N in Chrome).
2. Log in to QuickBooks Online.
3. Try updating the bank feed.

Solution 4: Report the Error to QuickBooks

If the problem continues, you should report it to Intuit.

1. On the banking error message screen, click “Report Issue”.
2. Fill in your name, email, and a description of the issue.
3. Submit the form. QuickBooks support will investigate and respond.

Solution 5: Update Bank Login Credentials

Sometimes, banks update security protocols, which break the login connection.

1. Go to the Banking menu.
2. Click “Update” beside the affected bank account.
3. Enter the latest login credentials.

Is there an automated tool to fix QuickBooks Error “9999”?

No official automated tool exists to directly fix Error 9999. However, using QuickBooks Tool Hub can help with related browser or connectivity issues. It is recommended for Windows users managing QBO through the desktop.

How can I prevent QuickBooks Error “9999” in the future?

To avoid this error:

• Regularly clear browser cache and cookies
• Always use the latest browser version
• Avoid using browser extensions with QuickBooks
• Ensure stable internet connection during bank updates
• Frequently verify your bank login credentials

What if QuickBooks Error “9999” is not fixed after troubleshooting?

If all steps fail, the issue could be on your bank’s end or may need advanced diagnostics. In such cases, professional support is advised.

How can our experts assist you in resolving QuickBooks Error “9999”?

Error Code Experts provides personalized help for QuickBooks Error 9999. Our team diagnoses the root cause and applies targeted solutions.

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