QuickBooks Error 310: Fix Banking Login Problems

QuickBooks Error 310 typically occurs when users enter incorrect login credentials while connecting or updating a bank account in QuickBooks Online or QuickBooks Desktop. This error can stop the bank feed and prevent transaction downloads. It usually displays a message stating that the login information is incorrect or outdated. This guide explains what causes error 310, how to recognize it, and the most effective ways to fix it. You will also learn how to prevent it in the future and how to get help if the issue continues.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 310 – Bank Connection Login issue.

What is QuickBooks Error “310”?

QuickBooks Error 310 is a banking connectivity error. It appears when the login credentials used to access a bank account in QuickBooks are incorrect. The error may also show if the bank requires additional verification steps or if the financial institution’s connection path has changed. This error blocks QuickBooks from retrieving transactions and syncing with your bank account.

Why does QuickBooks Error “310” occur?

Error 310 mainly occurs due to authentication failures between QuickBooks and the bank. The common reasons include:

• Incorrect login credentials (username or password)
• Multi-factor authentication enabled without completing the process
• Expired login session or token
• Bank server issues or maintenance
• Changes in the bank’s login process or website

How can you identify QuickBooks Error “310”?

You can identify this error through the message displayed on-screen when attempting to connect or update a bank feed. Key indicators include:

• A message stating: “Error 310: Your bank login was incorrect.”
• Inability to refresh or update the bank feed
• Prompt from QuickBooks to verify or re-enter credentials
• Online Banking stops syncing transactions

What are the steps to fix QuickBooks Error “310”?

To fix Error 310, begin with checking your banking credentials and then troubleshoot deeper banking connection settings. Follow the solutions below in order.

Solution 1: Re-enter Your Bank Login Credentials

Incorrect credentials are the most common trigger.

1. Open QuickBooks.
2. Go to Banking or Transactions.
3. Select the affected bank account.
4. Click on the Edit (✏️) or Update login option.
5. Re-enter the correct username and password.
6. Follow any additional verification steps (OTP or security questions).
7. Click Update or Save.

Solution 2: Check for Multi-Factor Authentication

If your bank requires additional login steps:

1. Visit your bank’s official website.
2. Log in manually to verify if multi-factor authentication is required.
3. Complete the verification and keep the session active.
4. Return to QuickBooks and update your bank connection.

Solution 3: Clear Browser Cache or Use Incognito Mode (for QBO)

For QuickBooks Online users, cache issues can disrupt the login process.

1. Clear your browser’s cache and cookies.
2. Alternatively, use incognito or private mode.
3. Open QuickBooks Online.
4. Try updating the bank login again.

Solution 4: Manually Refresh Bank Connection

In some cases, a simple manual refresh resolves the sync issue.

1. Open QuickBooks.
2. Go to Banking > Banking Center.
3. Select the account and click Update or Refresh All.

Solution 5: Contact Your Bank

If the login credentials work on the bank website but fail in QuickBooks:

• Contact your bank’s technical support.
• Ask if there are any changes in their online platform.
• Confirm whether third-party connections like QuickBooks are supported.

Is there an automated tool to fix QuickBooks Error “310”?

Yes. QuickBooks Tool Hub includes tools that can help fix common connection issues. Use the Account Connectivity Tool within the Tool Hub to check for bank feed errors. It verifies if QuickBooks can access the bank servers and corrects minor glitches.

How can I prevent QuickBooks Error “310” in the future?

To prevent error 310, always keep your banking login credentials updated in QuickBooks. Avoid changing usernames or passwords without updating them in the software. Ensure that multi-factor authentication steps are completed each time you update your bank feed. Using a secure and updated browser also helps reduce connection errors.

What if QuickBooks Error “310” is not fixed after troubleshooting?

If none of the steps resolve the issue, there might be deeper problems with the bank connection or third-party access settings. In this case, personalized support is recommended.

How can our experts assist you in resolving QuickBooks Error “310”?

Our team at Error Code Experts specializes in resolving QuickBooks connectivity and banking errors. We provide direct assistance to update credentials, resolve bank feed errors, and configure advanced settings.

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