QuickBooks Error 103: Causes, Symptoms, and Quick Fixes

QuickBooks Error 103 appears when the sign-in credentials for a bank account in QuickBooks do not match the credentials registered with the bank. This prevents QuickBooks from connecting to the bank and syncing financial data. This article outlines the causes, identification signs, step-by-step solutions, and expert support options to fix Error 103.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 103.

What is QuickBooks Error “103”?

QuickBooks Error 103 is a bank connectivity error. It indicates that the login credentials used to connect a bank account in QuickBooks are incorrect. This stops the software from syncing bank transactions or updating bank feeds.

The error usually appears when a user tries to connect or refresh a bank account linked in QuickBooks Online or QuickBooks Self-Employed.

Why does QuickBooks Error “103” occur?

QuickBooks Error 103 can occur due to several reasons related to login or browser configuration. These include:

• Incorrect login credentials entered in QuickBooks.
• A saved username or password that is outdated or no longer valid.
• QuickBooks is trying to connect with an outdated bank website link.
• Browser autofill interference or corrupted cookies.
• Security updates by the bank requiring updated login validation.

How can you identify QuickBooks Error “103”?

You can identify this error by the following indicators:

• A pop-up message in QuickBooks reading: “Error 103: The sign-in information is not correct.”
• Inability to sync, update, or connect to your bank account.
• A prompt asking you to verify your bank login on the official bank website.
• Connection issues that persist even after multiple attempts.

What are the steps to fix QuickBooks Error “103”?

Below are proven solutions to resolve QuickBooks Error 103. Start with the simplest one and move to the next if the issue continues.

Solution 1: Verify and Re-enter Your Bank Login Credentials

To fix QuickBooks Error 103, start by confirming your credentials are valid.

1. Open your bank’s website in a private browser.
2. Log in with your current username and password.
3. If the login is successful, return to QuickBooks.
4. Go to the Banking section.
5. Select the affected bank account.
6. Click the pencil icon > Edit Sign-in Info.
7. Re-enter your updated credentials.
8. Click Update.

Solution 2: Clear Browser Cache and Cookies

Outdated or corrupted cache files can interfere with the bank feed.

1. Open your browser’s settings.
2. Clear browsing data including cache and cookies.
3. Restart the browser and log in to QuickBooks Online.
4. Reattempt connecting to your bank.

Solution 3: Disable Auto-fill for Banking Credentials

Autofill can override the correct login details you manually enter.

• Disable autofill in your browser settings before updating bank credentials in QuickBooks.
• Re-enter your bank username and password manually.

Solution 4: Disconnect and Reconnect the Bank Account

If none of the above methods resolve the issue, reset the bank connection.

1. Navigate to the Banking section.
2. Select the account showing Error 103.
3. Choose Disconnect this account on save and confirm.
4. After disconnection, click Link Account to reconnect.
5. Enter verified credentials and complete linking.

Is there an automated tool to fix QuickBooks Error “103”?

Yes. QuickBooks Online provides built-in diagnostic tools that help users fix common banking errors like 103. These tools run credential checks and update authentication protocols. Alternatively, you can use the Error Code Experts Diagnostic Tool for a guided resolution process.

How can I prevent QuickBooks Error “103” in the future?

To avoid facing Error 103 again:

• Always verify your credentials directly on your bank’s website.
• Do not save passwords in browsers or QuickBooks unless encrypted.
• Regularly update your banking details if your bank makes security changes.
• Use QuickBooks-supported browsers and keep them updated.

What if QuickBooks Error “103” is not fixed after troubleshooting?

If Error 103 continues after all recommended fixes, the issue may stem from a deeper integration problem with your bank or a temporary outage on the bank’s server. You should not attempt random changes that could affect your transaction history or linked records.

How can our experts assist you in resolving QuickBooks Error “103”?

If troubleshooting didn’t resolve the issue, the certified team at Error Code Experts is here to help. Our specialists can perform a detailed analysis and implement a custom fix for QuickBooks Error 103.

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