QuickBooks Error 6190, 1005 – Fix Guide & Expert Solutions

QuickBooks Error 6190, 1005 occurs when QuickBooks Desktop is unable to access the company file on a multi-user network. It generally indicates a mismatch between the transaction log file and the company file. This issue can block access to the company data, affecting workflow continuity. This guide covers causes, signs, solutions, prevention tips, and how to get professional help.

Watch this quick video to learn the causes and solutions for QuickBooks Error Code 6190, 1005.

What is QuickBooks Error “6190, 1005”?

QuickBooks Error 6190, 1005 is a multi-user mode issue. It appears when one user attempts to open a company file that is already in use by another user. This file mismatch can occur if the Transaction Log File (TLG) does not sync with the Company File (QBW). It leads to an access denial and prevents users from opening the file in a multi-user environment.

Why does QuickBooks Error “6190, 1005” occur?

The error typically occurs due to file inconsistencies or network misconfigurations. Common reasons include:

• The company file (.QBW) does not match the transaction log file (.TLG).
• QuickBooks is not updated to the latest version.
• Data is hosted in single-user mode when accessed in multi-user mode.
• Corruption in the company file or network drive.
• Another user is accessing the file in single-user mode.

How can you identify QuickBooks Error “6190, 1005”?

Users can detect this error using the following symptoms:

• QuickBooks displays an error message with code 6190, 1005.
• QuickBooks crashes while trying to open the company file.
• The system slows down or becomes unresponsive.
• QuickBooks runs in single-user mode on a network setup.
• The company file opens on one system but not on others.

What are the steps to fix QuickBooks Error “6190, 1005”?

Follow the methods below to resolve the error. Start with basic solutions before moving to advanced steps.

Solution 1: Use QuickBooks File Doctor Tool

QuickBooks File Doctor helps detect and fix file and network issues.

1. Download the QuickBooks Tool Hub from Intuit’s official site.
2. Install and open the Tool Hub.
3. Navigate to Company File Issues tab.
4. Click Run QuickBooks File Doctor.
5. Browse and select the affected company file.
6. Choose Check your file and then click Continue.
7. Enter your admin credentials and click Next.

Solution 2: Check for File Discrepancy

Ensure that the transaction log and company file match.

1. Locate the company file folder.
2. Ensure the .QBW and .TLG files share the same name.
3. If the names differ, rename them to match, keeping file extensions unchanged.
4. Reopen QuickBooks and check if the error persists.

Solution 3: Use Single-User Mode Correctly

Make sure no other user is running QuickBooks in single-user mode.

1. Ask all users to log out of QuickBooks.
2. Restart the server and all connected workstations.
3. Log in as Admin and switch to Multi-user mode.

Solution 4: Restore Backup of the Company File

If the data is corrupted, restoring a backup might help.

1. Go to File > Open or Restore Company.
2. Choose Restore a Backup Copy.
3. Follow on-screen instructions to restore the latest backup.

Solution 5: Update QuickBooks Desktop

Running outdated versions can lead to compatibility issues.

1. Open QuickBooks Desktop.
2. Go to Help > Update QuickBooks Desktop.
3. Click Update Now.
4. Select Get Updates.
5. Restart QuickBooks once updates are installed.

Is there an automated tool to fix QuickBooks Error “6190, 1005”?

Yes, the QuickBooks Tool Hub includes the File Doctor tool, which automates the repair process for error 6190, 1005. It checks for both file-level and network issues, making it a reliable tool to resolve this error efficiently.

How can I prevent QuickBooks Error “6190, 1005” in the future?

To reduce the risk of recurrence:

• Always log out from all user sessions before closing QuickBooks.
• Use the latest version of QuickBooks Desktop and its utilities.
• Schedule regular maintenance and file health checks.
• Keep backups of your company files on secure drives.
• Avoid forcing shutdowns when QuickBooks is running.

What if QuickBooks Error “6190, 1005” is not fixed after troubleshooting?

If the issue persists even after applying all solutions, it could point to deeper corruption or network configuration problems. You may need professional intervention.

How can our experts assist you in resolving QuickBooks Error “6190, 1005”?

If the error continues, reach out to our certified QuickBooks experts. At Error Code Experts, we provide advanced diagnostics and personalized assistance to fix this error quickly.

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